Accessible public transport in Melbourne

Melbourne is an accessible city working towards improving access for everyone. The information below details how to get further information about public transport before embarking on your trip to Melbourne.

Metlink
Public transport in Melbourne continues to be made accessible to people with special needs. Improvements are underway to achieve this goal, including provision of bus information in Braille at every bus stop in Melbourne.

Ph 131 638 (within Australia)
TTY 03 9619 2727
www.metlinkmelbourne.com.au

Buying tickets
MetShop: Near the Melbourne Town Hall, corner of Little Collins and Swanston streets, and at Flinders Street Station.

Using machines to buy Metcards can be a challenge for people with some special needs, but simple web and telephone purchasing options do exist.

Metcard tickets are sold from vending machines, convenience stores, newsagents and the MetShop. Tickets can also be purchased over the counter from booking offices at premium train stations, via the Metcard Helpline or online.

Metcard Helpline
Ph 1800 652 313 (within Australia)

Metlink online shop
www.metlinkmelbourne.com.au

Concessions
Passengers with accessibility difficulties may be eligible to apply for a special travel pass.

Visit www.metlinkmelbourne.com.au for more details.

Waiting rooms, care and equipment
Travellers Aid Southern Cross Station has a lounge, rest area, and accessible amenities. It provides assistance to ensure safe passage through Southern Cross Station, via free buggy transport, manual wheelchair access, personal guidance and travel related emergency relief.

Southern Cross Station Travellers Aid
Ph 03 9670 2072

Travellers Aid at Flinders Street Station offer a safe community space to wait between trains or rest. Staff can assist with meals, toileting, advocacy and internet access.

Flinders Street Station Travellers Aid
Ph 03 9610 2030

See further links below or visit our Attendant care and equipment page for more options.